Industrial Linguistics

1. Provider and acceptance

Emailbot is provided by IFOST Pty Ltd (ABN 40 628 328 307), trading as Industrial Linguistics, of 10 Cassia Grove, Beecroft NSW 2119, Australia. The customer accepts these terms by asking us to establish payment, saving a payment method through Stripe, or using Emailbot after receiving these terms.

The service is intended for organisations and workplace use. A person establishing an account confirms that they have authority to act for the customer. A person under 18 may use the service only with the authority of their organisation, parent or guardian where required.

2. The service

Emailbot receives email and attachments, uses artificial-intelligence services to prepare a response, and returns that response by email. Features, supported files and models may change as providers and the service develop. We may impose reasonable message, attachment, safety and usage limits.

3. Usage charges and payment

Unless a written customer quotation says otherwise, usage charges are based on the underlying OpenAI charge for the work plus a 10% service margin. The applicable currency, accumulated usage and any tax are shown in the Stripe charge or invoice. Estimates on the website are examples, not fixed prices.

The customer authorises Stripe to store the selected payment method and authorises IFOST to charge accumulated, valid Emailbot usage periodically in arrears. IFOST does not directly receive complete card or bank-account details.

Contact [email protected] promptly about an unexpected charge. We refund duplicate charges and billing errors. We will also provide a full refund of a first usage charge requested within 14 days where use was minimal, and consider other disputed or accidental usage generously according to the circumstances. Nothing here limits a remedy required by the Australian Consumer Law or another applicable law.

4. Cancellation

The customer may cancel at any time by emailing [email protected]. We will stop accepting new work for the account when cancellation is confirmed, and no later than five business days after a clear, authorised request. Usage already incurred may be included in a final charge. There is no charge merely for leaving the payment-setup screen without completing it.

5. Email, attachments and personal information

To provide Emailbot, we may store and process sender and recipient addresses, message headers and bodies, attachments and extracted text, AI responses, delivery information, safety events, usage records, customer details and billing references. Email and attachment content is sent to OpenAI when needed to perform the requested task. Stripe processes customer and payment information. Email, hosting and security providers process the information needed to deliver and protect the service.

These providers may process information in Australia, the United States and other countries where their infrastructure operates. We use customer content to provide, support and secure the requested service. IFOST does not use it for model training, marketing, benchmarking, external demonstrations, research or unrelated product development without the customer's prior express permission.

The customer must have authority to send the content and personal information included in a message or attachment. Do not send health, identity, financial, legally privileged, export-controlled or other highly sensitive information unless your organisation has approved the processing and appropriate safeguards.

6. Retention, access and deletion

We retain messages, attachments, responses and operational records only for as long as reasonably needed to provide and support the service, investigate misuse, resolve a dispute or meet a legal obligation. A customer or affected individual may request access, correction or deletion by emailing [email protected]. We may verify the request and consult the customer organisation where it controls the relevant workplace records.

Unless a customer schedule or legal obligation requires otherwise, our default is to delete or de-identify customer content within 30 days after a verified deletion request or account closure. Residual backup copies may take up to 90 days to expire. Minimal billing and legal records may be retained for the statutory period.

7. Customer content and intellectual property

The customer and its users retain their rights in submitted content. They grant IFOST a limited licence to receive, copy, process and transmit that content only as needed to provide, support and secure Emailbot or comply with law. IFOST retains its rights in the service, prompts, software and documentation. The customer receives a non-exclusive right to use responses for its internal purposes, subject to any rights in customer or third-party source material.

8. AI and professional-information warning

AI responses can be incomplete, inaccurate, outdated or unsuitable. The customer must review responses before relying on or forwarding them. Emailbot does not provide legal, accounting, tax, financial, employment, medical, engineering, safety or other regulated professional advice, and must not be the sole basis for a high-impact decision about a person or organisation.

9. Acceptable use and suspension

Users must not use Emailbot for unlawful content, harassment, fraud, malware, credential theft, unsolicited bulk messages, intellectual-property infringement, evasion of safety controls or activity that harms the service or another person. We may reject individual messages or suspend an account where reasonably necessary to protect users, providers or the service, investigate misuse, respond to non-payment or comply with law. We will give notice where practicable.

Links or references to third-party websites, platforms, products or services are provided for context or convenience and do not imply endorsement by IFOST.

10. Availability and liability

Email delivery and AI processing depend on third-party systems and are not guaranteed to be uninterrupted. To the extent permitted by law, IFOST is not responsible for indirect loss, a decision made without appropriate review, content supplied without authority, or failure of a third-party system outside our reasonable control. For business services where a remedy may lawfully be limited, our liability is limited, at our option, to re-supplying the service or paying the reasonable cost of re-supply.

Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

11. Governing law and contact

These terms are governed by the laws of New South Wales, Australia, without displacing mandatory rights in another applicable jurisdiction. A separately signed customer agreement prevails to the extent of any inconsistency.

Support: [email protected]
Billing: [email protected]
Privacy: [email protected]
Telephone: +61 408 245 856